SMS Privacy Policy

Effective Date: March 18, 2025

CollectWise ("we," "us," or "our") is committed to protecting your privacy. This SMS Privacy Policy outlines how we collect, use, and protect your information when you opt in to receive SMS communications from us.

1. Information We Collect

When you provide your phone number and opt in to receive SMS messages from CollectWise, we may collect the following information:

• Your mobile phone number
• Message content and interaction history
• Preferences related to SMS communications

2. How We Use Your Information

We use SMS messages to:

• Send account notifications, payment reminders, and service updates
• Provide customer support and respond to inquiries
• Deliver marketing and promotional messages (only with your consent)
• Comply with legal and regulatory obligations

3. Opting In and Out

• By providing your phone number, you consent to receiving SMS messages from CollectWise.
• You can opt out at any time by replying STOP to any message. After opting out, you will no longer receive SMS messages from us unless you re-enroll.
• For assistance, reply HELP or contact our support team at support@collectwise.com.

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission is 100% secure, and we cannot guarantee absolute security.

5. Message & Data Rates

Message and data rates may apply based on your mobile carrier’s terms. CollectWise is not responsible for any charges incurred.

6. Third-Party Disclosure

We do not sell, rent, or share your phone number with third parties for marketing purposes. However, we may share your information with service providers who assist in delivering our SMS communications, subject to confidentiality agreements.

7. Changes to This Policy

We may update this policy from time to time. Changes will be posted on our website, and continued use of our SMS services after changes constitutes acceptance of the revised policy.

8. Contact Us

For questions or concerns about this policy, contact us at info@collectwise.com.